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  Average wholesale price (AWP)
a term commonly used in pharmacy contracting.
 
  Cafeteria plan
a flexible benefits plan that generally offers a choice of two or more qualified benefits or the option of cash.
 
  Capitation
a per-member monthly payment to a provider that covers contracted services and is actuarially determined on the basis of costs expected to be incurred. This is an alternative to the fee-for-service arrangement.
 
  Case management
a form of utilization review used with high-cost cases in which a health care professional monitors and manages treatment and suggests alternatives to lengthy hospital stays. The case manager supervises the administration of medical or ancillary services to a patient, typically one who has a catastrophic disorder or is receiving mental health services.
 
  COBRA
The Consolidated Omnibus Reconciliation Act of 1985, which requires employers to offer their covered employees and beneficiaries the opportunity to purchase continuing health care coverage under the group's medical plan.
 
  Coinsurance
a provision that limits the amount of coverage by the plan to a certain percentage, commonly 80 percent.
 
  Community rating
the rating methodology required of federally qualified HMOs. The HMO must obtain the same amount of money per member for all plan members. Community rating does, however, allow for variability by allowing the HMO to factor in differences for age, sex and industry factors, although they are not all necessarily allowed under state law
 
  Concurrent review
a form of utilization review in which hospital admissions are reviewed and certified within 24 hours after admission and are monitored for appropriateness thereafter.
 
  Copayment
that portion, usually a fixed amount, of a claim or medical expense that the member or covered insured must pay out-of-pocket. Coordination of benefits (COB) - an agreement using language developed by the National Association of Insurance Commissioners that prevents double payment for services when an insured has coverage from two or more sources. The agreement determines which organization has primary responsibility for payment and which has secondary responsibility.
 
  Cost sharing
the apportioning of health care costs between a health care plan and the individual participants through employee contributions, deductibles and coinsurance.
 
  Credentialing
examination of a physician or other health care provider's credentials to determine if he or she should be entitled to clinical privileges at a hospital or managed care organization.
 
  Current procedural technology (CPT)
a coding system developed by the American Medical Association to categorize different medical procedures, each represented by a five-digit code. The system is used frequently for billing purposes.
 
  Deductible
a set amount that a covered individual must pay before an insurance program begins reimbursing for medical expenses.
 
  Diagnostic related groups (DRGs)
a coding system used to determine the amount that Medicare reimburses each hospital that provides its insureds with service, as part of its prospective payment system. Each DRG corresponds to a patient condition. (Also see RBRVS)
 
  Dual choice
a requirement that certain employers must offer a federally qualified HMO as an alternative to its traditional indemnity insurance plan.
 
  Employee assistance program (EAP)
a program of counseling and other forms of assistance for employees suffering from alcoholism, substance abuse, or emotional or family problems.
 
  Exclusive provider organization (EPO)
a more rigid type of preferred provider organization (PPO) that requires members to use only designated providers or relinquish reimbursement altogether. PPOs, in contrast, encourage members to use "preferred" providers through more generous reimbursement but will still reimburse for nonpreferred providers.
 
  Experience rating
a method of determining premiums that adjusts a groups rate based on the demographic characteristics and utilization experience of that particular group as opposed to using averaged data for multiple groups.
 
  Fee-for-service (FFS)
traditional provider reimbursement used by conventional indemnity insurers in which the physician is paid according to the service performed. The patient is responsible for a pre-determined percentage of the fee, typically 20%.
 
  Formulary
the panel of drugs chosen by a hospital or managed care organization to treat patients. Drugs outside the formulary are not used except in specified circumstances.
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Health plan products and services are offered by PacifiCare of California and PacifiCare Behavioral Health of California, Inc.
Indemnity insurance products (including PPO products) offered in California are underwritten by PacifiCare Life and Health Insurance Company.
Other products and services are offered by PacifiCare Health Plan Administrators, Inc., RxSolutions, Inc., and PacifiCare Behavioral Health, Inc.
PacifiCare® is a federally registered trademark of PacifiCare Life and Health Insurance Company.
 
 
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