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  Gatekeeper
An HMO physician who coordinates a patient's care and who effectively controls costs by minimizing unnecessary services.
 
  Health maintenance organization (HMO)
An organization that provides comprehensive health care services for a prepaid fee to a voluntarily enrolled membership.
 
  Member
Any individual or dependent who is enrolled in and covered by a managed health care plan.
 
  Medicare Part A
The Medicare portion that covers expenses incurred in hospitals, extended care facilities, hospices, etc.
 
  Medicare Part B
The Medicare portion that covers physicians' services and other types of care not covered under Part A.
 
  Open enrollment
A period during which the employees of an insured employer are allowed to enroll in the plan.
 
  Preferred provider organization (PPO)
a health care provider arrangement in which a third-party payer contracts with a group of medical care providers who agree to furnish services at negotiated fees in return for prompt payment and a guaranteed patient volume. PPOs control costs by keeping fees down and curbing excessive services through utilization control.
 
  Respite care
Temporary care provided in a patient's home to give the primary caregiver, usually a family member, time off from a demanding job.
 
  Skilled nursing facility (SNF)
A facility, either part of a hospital or a separate nursing home, that provides inpatient services for persons requiring skilled nursing care.
 
  Stop-loss insurance
Insurance that reimburses a plan, plan sponsor, or medical group/IPA for losses that exceed a certain limit. The limit is usually expressed as a percentage of expected claims or specified dollar amount.
 
  Tertiary care
The aspect of inpatient care dealing with illnesses or conditions that require the costly services of a highly specialized medical center.
 
  Third-party administrator
a person or organization that provides certain administrative services to group benefits plans, including premium accounting, claims review and payment, claims utilization review, maintenance of employee eligibility records and negotiation with insurers that provide stop-loss protection for large claims.
 
  Triage
A term that originated on the battlefield, triage is the evaluation of the urgency and seriousness of a patient's condition and the establishment of a priority list for multiple patients.
 
  Usual, customary and reasonable (UCR)
The maximum reimbursement, which is based upon historical fee patterns and is sometimes referred to as U& C.
 
 

Utilization review
A cost-control method used by some insurers and employers in recent years to evaluate health care on the basis of appropriateness, necessity and quality. For hospital review, it can include pre-admission certification, concurrent review with discharge, planning and retrospective review.

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Health plan products and services are offered by PacifiCare of California and PacifiCare Behavioral Health of California, Inc.
Indemnity insurance products (including PPO products) offered in California are underwritten by PacifiCare Life and Health Insurance Company.
Other products and services are offered by PacifiCare Health Plan Administrators, Inc., RxSolutions, Inc., and PacifiCare Behavioral Health, Inc.
PacifiCare® is a federally registered trademark of PacifiCare Life and Health Insurance Company.
 
 
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